Xquisite Botanicals LLC ("we", "our", "us") respects your privacy. This policy explains what information we collect when you use xquisitebotanicalsllc.com, why we collect it, and the choices you have.

1. Information we collect

• Account & order details — name, email, phone number, shipping and billing address, and order history.
• Payment information — processed securely by our payment partners. We never store your full card number, CVV or payment credentials on our servers.
• Usage data — pages visited, device type and approximate location, collected through cookies and similar technologies.

2. How we use your information

• To process and deliver your orders, and to send order and delivery updates.
• To respond to support requests and improve our products and website.
• To send offers and newsletters only if you opt in — you can unsubscribe at any time.

3. Sharing of information

We share data only with service providers who help us run the store — courier partners, payment gateways and analytics providers — under contracts that limit their use of your data. We never sell your personal information.

4. Cookies

Cookies keep your cart working, remember preferences and help us understand how the site is used. You can disable cookies in your browser, though parts of the site may stop working correctly.

5. Data security & retention

We use industry-standard encryption (HTTPS/TLS) and restrict internal access to personal data. Order records are retained as required by applicable tax and accounting law, after which they are deleted or anonymised.

6. Your rights

You may request access to, correction of, or deletion of your personal data by writing to billing@xquisitebotanicalsllc.com. We respond within 30 days.

7. Changes to this policy

We may update this policy from time to time. Material changes will be announced on this page with a revised "last updated" date.

8. Contact

Privacy questions: billing@xquisitebotanicalsllc.com.

1. 7-day easy returns

If something isn't right, you can request a return within 7 days of delivery for unopened products in their original packaging with seals intact.

2. What can't be returned

• Opened or partially used consumables (teas, supplements, honey) — for hygiene and safety reasons.
• Products purchased on clearance or marked "final sale".
• Items returned without their original packaging or batch label.

3. Damaged or wrong items

If your order arrives damaged, leaking or incorrect, share an unboxing photo or video with us within 48 hours of delivery and we will ship a free replacement or issue a full refund — no return shipment needed in most cases.

4. How to start a return

• Email billing@xquisitebotanicalsllc.com with your order ID and reason for return.
• We arrange a reverse pickup within 2–3 working days at no cost for eligible returns.
• Once the item passes our quality check, your refund is initiated.

5. Refund timelines

Refunds are issued to the original payment method within 5–7 working days of quality check. Cash-on-delivery orders are refunded via bank transfer or store credit. Shipping charges, where applied, are non-refundable unless the return is due to our error.

6. Exchanges

Want a different variant instead? Mention it in your return request and we'll ship the replacement as soon as the pickup is confirmed.

7. Questions

Write to billing@xquisitebotanicalsllc.com (Mon–Sat, 10am–6pm).

These Terms govern your use of xquisitebotanicalsllc.com and any purchase made through it. By using the site you agree to these Terms.

1. Eligibility & accounts

You must be at least 18 years old, or use the site under the supervision of a parent or guardian, to place an order. You are responsible for keeping your account details accurate and confidential.

2. Products & wellness disclaimer

Our products are traditional botanical and food products. They are not intended to diagnose, treat, cure or prevent any disease. Consult a qualified physician before use if you are pregnant, nursing, on medication or have a medical condition.

3. Pricing & payment

• All prices are in US Dollars ($) and are exclusive of applicable sales taxes unless stated otherwise.
• We accept PayPal, credit/debit cards and cash on delivery on eligible orders.
• We may correct pricing errors and cancel affected orders with a full refund.

4. Orders & shipping

An order is confirmed only when you receive our confirmation email. Dispatch is typically within 1–2 working days; delivery estimates shown at checkout are indicative and may vary by location and courier.

5. Cancellations

You can cancel an order free of charge any time before it is dispatched by writing to billing@xquisitebotanicalsllc.com. Once shipped, please use the return process instead.

6. Intellectual property

All content on this site — text, logos, product photography and label designs — belongs to Xquisite Botanicals LLC and may not be reproduced without written permission.

7. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order.

8. Governing law

These Terms are governed by the laws of the state in which Xquisite Botanicals LLC is registered, and disputes shall be subject to the exclusive jurisdiction of the courts of that state.

9. Contact

Xquisite Botanicals LLC · billing@xquisitebotanicalsllc.com